Terms & Conditions

For residential courses provided by The English Manner and/or The Etiquette Connection (including The Household Academy courses), fees are payable in advance with a 50% non-refundable deposit on booking.

The balance is to be paid no later than eight weeks prior to course commencement (this will only be refunded upon cancellation by The English Manner, special circumstances, or in the event of the course not being run subject to minimum numbers).

If a place on a residential course is booked within eight weeks of course commencement then it will be subject to immediate full payment.

The English Manner/The Etiquette Connection requests the right to occasionally take photos or videos of residential courses, with agreement of those attending, for publicity purposes. These photos can be used on our website, social networking sites, press & any other places deemed appropriate for publicising The English Manner/The Etiquette Connection.

Please scroll down for information about accommodation for residential courses.

For non-residential courses provided by The English Manner and/or The Etiquette Connection (including The Household Academy courses), immediate full payment is requested, unless the course is booked more than eight weeks in advance.

Please be advised that non-residential courses are carried out at a date of mutual convenience between The English Manner and/or The Etiquette Connection. Once payment has been received, a member of staff will be in touch soon after to arrange a time, date & location.

When applicable, full payment of location fees for all filming is to be made up-front, no later than two working days before the date of recording.

Unless otherwise agreed, all expenses for filming (which for the sake of clarity generally means sustenance, travel & location fees) are to be covered by the production company.

Should a production company or broadcaster wish to cancel scheduled filming after payment has been taken then they are advised that this is non-refundable.

In the event of cancellation or postponement of scheduled filming, the production company or broadcaster is to cover any location or travel expenses incurred by The English Manner/The Etiquette Connection or any party engaged by The English Manner/The Etiquette Connection.

Any costs incurred by damage to any of locations sourced by The English Manner or affiliated companies will be covered by the film crew.

Overseas payment available by direct bank transfer, subject to an additional £50 bank transfer fee.

Payment can be made by bank transfer, cheque or online via PayPal.

Clients do not need to have a PayPal account in order to give secure payment online, however payments in this manner will be subject to standard PayPal transactional fees plus a small admin charge.

For cultural tours, household management training, or bespoke training invoices are issued and payment can be made via bank transfer, cheque, or PayPal (the latter includes a small transactional fee, plus admin charge).

Cheques are to be made payable to The English Manner and sent to the following address:

The English Manner
Rectory Cottage
Combe Florey
Taunton
ENGLAND
TA4 3JD

Accommodation for residential courses is on a first-come-first-served basis and students may be asked to share when the course is heavily subscribed.

The English Manner reserves the right to change or replace any modules on any of the listed courses; where possible students will be notified of these changes.