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Course tutors

John Robertson - Butler Tutor

John RobertsonJohn Robertson is a professional English Butler. Trained by the Ivor Spencer School for Butlers and Household Managers, London and by the Starkey Institute for Household Management, USA, John has been butler/house manager to two Forbes Billionaire List families and butler to senior members of British aristocracy. John joined The English Manner in 2003 and is also a founding member of the Charles MacPherson Academy for Butlers and Household Managers, Canada, and an Instructor at the Butler-Valet School, UK. He is a member of Protocol & Diplomacy International – The Protocol Officers’ Association and has been a featured speaker at its annual educational forums. Qualified in training staff and conducting professional seminars, John is retained by corporate and private clients including five- and seven-star hotels, management consultancy firms, social clubs, banks, private houses and yachts.

William Hanson - Etiquette Tutor

William Hanson FRSAWilliam joined The English Manner in 2008, following a spell working in PR where he was tasked with organising luncheons and dinners for dignitaries, politicians and academics. He has provided training and advice to large companies such as Bentley, Champagne Bollinger, Green & Black's, National Lottery, Saudi British Bank and the Supreme Court. He has worked within VIP households and trained business professionals, school children, and diplomats alike. A perennial face and voice on the BBC, William comments on matters of taste and critiques social trends for a wide-range of media outlets including BBC Radio 2, The Sunday Times and he has a waspish and popular column in the MailOnline. He has written the best-selling book ‘The Bluffer’s Guide to Etiquette’. He is a member of Protocol & Diplomacy International - The Protocol Officers' Association and is a Fellow of the Royal Society of the Arts.

Michael Hayes - Chauffeur Tutor

Michael HayesMichael joined the British Army in December 1985 and has excess of 30 years of distinguished service and achieved the Rank of Warrant Officer prior to leaving the Service. Michael is a highly skilled, dynamic and well-organised individual with an innate ability to identify, prioritise and solve problems with minimum fuss and composure. He is trustworthy, discreet and can be relied upon to complete all tasks to the highest standard. Courteous, highly motivated and focused, Michael has worked extensively as a chauffeur to a wide-range of principals, from ultra high net worth executives to private families. He is known for his integrity, excellence and selfless commitment.

Clare Driver - Interview & Placement Tutor

Clare's company Domestic Bliss is a global specialist in placement of private household staff. Clare has over 15 years experience as a recruitment consultant and 20 years working in all aspects of private service on yachts and on private estates. Clare has a record of success that includes the CVs of candidates she presented to clients having a 100% conversion to interview in 2018, making her a recognised expert in CV writing and presentation; ideal for individuals who wish to stand out. With a career that includes working as housekeeper, chef, female butler, private PA and house manager Clare has a thorough understanding of the modern demands of household and the staff who choose it as their career.