The English Manner - Hospitality Training

HOSPITALITY TRAINING

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Hospitality Training -

AN OUTLINE OF OUR HOSPITALITY ETIQUETTE TRAINING METHODS

"I WOULD BE HAPPY TO RECOMMEND THE ENGLISH MANNER TO ANY SIMILAR HOSPITALITY ESTABLISHMENT, AS OUR TEAM HAS SHOW A MEASURABLE IMPROVEMENT IN ETIQUETTE SKILLS AND ARE NOW FITTING THOSE SKILLS INTO THEIR DAY-TO-DAY JOB FUNCTIONS"

- GENERAL MANAGER, ORIENT EXPRESS HOTEL

The English Manner will hold a meeting, or series of meetings, with a client prior to completing an Observational Needs Assessment for the purpose of determining how we, with our expertise in training hospitality staff in the British Royal style of service, can best enhance the guest experience

Following this assessment, we will present the client with an audit of what we believe the current vs. potential guest experience to be, as well as a Statement of Work which outlines a hospitality etiquette training programme. This outline will specify both the subject matter by each division (accommodations, food & beverage, executive management etc.) and the specific steps required to design, execute, integrate, review sand measure a successful 'train the trainer' or staff training hospitality etiquette programme

Our primary objective is to identify the overall state of service within the organisation, and to define how The English Manner will develop a hospitality programme to suit the client. Our training programmes are customised, with the objective of teaching not only the fundamentals of hospitality etiquette but also establishing a renewed approach to the guest before, during and after their visit.

Our training programmes are designed to raise current levels of satisfactory guest service to exceptional, proactive guest service that enables you to build a long-term, profitable relationship with your client base.

Clients often note that some of our suggestions for improvement will extend well beyond the basics required for staff hospitality to include the organisational infrastructure and amenities. It is for this level of detail and 'back to basics' that we are known and sought after, and these suggestions will always relate directly to enhancing the quality of guest service and interaction, which will in turn improve the clients loyal and profitable client base.