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Tutors and Staff

Our tutors are truly the finest in their field and are well-regarded for their extensive knowledge and enthusiasm. Not only do they have considerable knowledge on their subjects but many have published their own works related to their areas of expertise. They all deliver and teach to a wide-variety of audiences, from private masterclasses to large seminars, as well as making regular contributions to national and international television and print media.

Alexandra Messervy FRSA - Founder & Chief Executive

Alexandra MesservyPreviously a consultant to the world famous finishing school, Lucie Clayton, Alexandra brings over thirty years’ experience in etiquette, protocol and event planning and began her career in the Royal Household of Her Majesty The Queen. Alexandra enhanced her entertaining and social skills development knowledge working latterly for other members of the Royal Family and on several well-known charitable committees before founding The English Manner in 2001. During her career, she has regularly consulted with VIP residential households and hospitality clients in the areas of staffing, training, planning and management and is recognised for her attention to detail and exceptionally high standards. Alexandra was appointed Chevalier of the Order of Merit of the Federal Republic of Germany in 1986. She was made a Fellow of the Royal Society of the Arts in 2001 for services to education and currently sits on the board of the London Tea History Association.

Diana Mather - Director & Senior Etiquette Tutor

Diana MatherFormerly a BBC newsreader, Diana brings years of first-rate communication and presentation skills. In the mid-eighties, Diana left a successful career in broadcasting to start training in presentation and media skills and was one of the first people to help politicians improve their overall performance when the UK parliament was first televised. In 2005 she was asked to devise a ‘finishing’ programme to improve manners for young ladies and a year later she introduced the first finishing school for gentleman, in Scotland. Diana works all over the world with a wide-range of clients that include MPs, senators, lawyers and TV presenters as well as organisations such as BT, Royal SunAlliance, BBC TV, health authorities and privatised utilities. She is the author of ten books, including four for children. Her latest book is titled ‘Secrets of Confident Communicators'.

William Hanson FRSA - Senior Etiquette Tutor

William Hanson FRSAWilliam joined The English Manner in 2008, following a spell working in PR where he was tasked with organising luncheons and dinners for dignitaries, politicians and academics. He has provided training and advice to large companies such as Bentley, Champagne Bollinger, Green & Black's, National Lottery, Saudi British Bank and the Supreme Court. He has worked within VIP households and trained business professionals, school children, and diplomats alike. A perennial face and voice on the BBC, William comments on matters of taste and critiques social trends for a wide-range of media outlets including BBC Radio 2, The Sunday Times and he has a waspish and popular column in the MailOnline. He has written the best-selling book ‘The Bluffer’s Guide to Etiquette’. He is a member of Protocol & Diplomacy International - The Protocol Officers' Association and is a Fellow of the Royal Society of the Arts.

Jo Bryant - Etiquette Tutor

Jo Bryant HeadshotDescribed by the Telegraph as an ‘empress of etiquette’, Jo Bryant gained a wealth of experience over a decade at Debrett’s, where she was a tutor and the editor of more than fifteen acclaimed books on etiquette and modern manners. Jo has worked with leading restaurant and hospitality groups, luxury retail brands, big business, international travel specialists, top concierge agencies and exclusive education specialists, along with private clients of all ages from all over the world. Along with British etiquette, Jo specialises in weddings and appeared on television around the world for the royal wedding of the Duke and Duchess of Sussex, and was a live commentator on the BBC for Duke and Duchess of Cambridge’s wedding. She has trained some of the UK's top wedding venues in wedding service and is as well versed in traditional wedding etiquette as she is contemporary trends. She regularly provides expert comment for national newspapers, magazines, television, and radio, and has appeared countless times in the broadcast media, including BBC, ITV, and Channel 4 News, BBC Breakfast, Good Morning Britain, Lorraine, CNN, Sky News and BBC Radio 2, 4 and 5 Live. She was recently profiled in the Telegraph and has been a keynote speaker at numerous conferences and events, including Stylist Live and Brides the Show. Jo was educated at Benenden and is the mother of two young children.

Lord Maurice Fermoy - Etiquette Tutor

Lord FermoyLord Fermoy joined The English Manner in 2016 as a consultant tutor in etiquette and royal protocol. His family have a long connection to the British Royal family. His grandmother was a Lady-in-Waiting to Her Majesty Queen Elizabeth the Queen Mother and subsequently Maurice was appointed Page of Honour to Her Majesty from 1982 to 1984. Lord Fermoy was educated at Eton and then passed into the Royal Military Academy, Sandhurst and was subsequently commissioned into the Household Cavalry, The Blues and Royals. His postings included that of a Troop Leader at the Household Cavalry Mounted Regiment in Knightsbridge, carrying out Queen's Life Guard duties at State Ceremonials including state visits, the state opening of parliament, the Lord Mayor's show, the garter service at Windsor and Her Majesty The Queen's birthday parade. In 1981, as a guest, he attended the royal wedding of Lady Diana Spencer to His Royal Highness Prince Charles, Prince of Wales. Diana's mother, Frances Shand-Kydd, was the elder sister of Maurice's father, Edmund Fermoy, thus making Maurice a first cousin of Diana, Princess of Wales. Since his life in the army, Maurice has become a successful businessman.

John Robertson - Household Management Tutor

John RobertsonJohn Robertson is a professional English Butler. Trained by the Ivor Spencer School for Butlers and Household Managers, London and by the Starkey Institute for Household Management, USA, John has been butler/house manager to two Forbes Billionaire List families and butler to senior members of British aristocracy. John joined The English Manner in 2003 and is also a founding member of the Charles MacPherson Academy for Butlers and Household Managers, Canada, and an Instructor at the Butler-Valet School, UK. He is a member of Protocol & Diplomacy International – The Protocol Officers’ Association and has been a featured speaker at its annual educational forums. Qualified in training staff and conducting professional seminars, John is retained by corporate and private clients including five- and seven-star hotels, management consultancy firms, social clubs, banks, private houses and yachts.

Alison Brown - Household Management Tutor

Alison BrownAfter holding several hospitality-orientated appointments in the Women’s Royal Naval Service, Alison subsequently spent three years as the Housekeeper at Government House in Hong Kong where she was responsible for managing all the domestic services to the highest standards for The Governor, his wife and guests. On return to the UK Alison joined the Royal Household as the Housekeeper at Sandringham House, The Queen’s private residence in Norfolk. She then moved to Scotland to take on the role of Housekeeper at The Palace of Holyroodhouse Edinburgh, The Queen’s Official Residence in Scotland, giving her an extensive and in-depth knowledge of household management in prestigious, high-level establishments.

Emma Lane - Style Tutor

Emma LaneEmma Lane joined The English Manner in 2017 to continue development of our style and fashion initiatives. She has over 25 years’ experience in the fashion industry, working with Lady Tryon at Kanga at the height of its success in the 1990s before going on to work in magazines and subsequently for many years at Polo Ralph Lauren. Emma trained as an image consultant twelve years ago, recognising the need for a stylish, down to earth approach to the vast and often confusing world of fashion and dressing. Emma has developed a strong private client base of all ages as well as tutoring graduates in dress codes, style and image for the business world. She has a realistic approach to the individual needs and desires of her clients in navigating the wonderful and important world of fashion, image and personal shopping.

The English Manner is supported by dedicated staff who liaise directly with clients and partners to assist with all aspects of their personalised requirements.

Anna Kirkman - Executive Assistant

Anna KirkmanAnna brings a wealth of knowledge gained over twenty years of experience as a personal assistant in both small and large organisations, and particularly working with investment bankers in the City of London, Anna has outstanding organisation and event management skills, delivering exceptional but discrete customer service at the highest levels. Since joining The English Manner in 2013, Anna has worked closely alongside the Founder & CEO Alexandra Messervy in the development of cultural tours, etiquette tuition and household management programmes for VIPs, individuals, families and groups.

Gary Laverick - Non-Executive Chairman

Gary LaverickAs Non-Executive Chairman, Gary brings a great depth of business and financial management experience to The English Manner. He is also the CEO of a diverse, privately owned, group of companies operating in sectors such as business finance solutions, IT hosting and data backup, silica sand production, bulk powder & granular product haulage, the manufacture and installation of raised access floors & floor coverings. It’s no surprise that Gary describes himself as a "generalist rather than a specialist" and his ability to knit different skills and characteristics together is clearly of value to all the businesses with which he has involvement.