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Terms & Conditions


Full payment is requested to confirm the booking, unless the course is booked more than 8 weeks in advance, in which case a 50% deposit is requested, with the balance payable 7 calendar days before your booking commencement date.

For group bookings, unless booked more than 18 weeks in advance, full payment is required within 14 days upon issue of invoice unless otherwise stated.

Postponement to a later date is considered on a case-by-case basis and at the discretion of The English Manner/The Etiquette Connection Ltd. An amendment charge may be applied.

Any early-bird discounted rate quoted is subject to the same terms and conditions and payment must be received within 14 working days of date of invoice for the rate to be honoured. Failure to pay within the 14 days will result in the full course price being charged.

Cancellation fees: within two calendar months in advance: 55%, up to 2 weeks in advance: 75%, within 8 calendar days prior: 100%.

We kindly advise that no tutor travel will be booked until full payment, or when agreed, a suitable deposit, has been made. In the event of a cancellation / postponement (see appropriate fees above), non-refundable / non-transferable travel costs may be passed on to the client.

Any deposit or pre-payment made by The Etiquette Connection Ltd on behalf of a client to a chosen venue/supplier is subject to the venue/supplier’s terms and conditions and may not be refundable. If the terms and conditions of the venue/supplier necessitate a non-refundable deposit then the client will accept that their own deposit made to The Etiquette Connection Ltd may be non-refundable.

In the unlikely event that a course with a stated minimum number of attendees does not meet the minimum number, The English Manner reserves the right to cancel the course. A full refund will be offered to fully enrolled students within seven working days. The English Manner cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.

Methods of Payment

For courses and tours within the UK and EU, unless otherwise stated, all prices quoted include VAT at 20%.

A registration form must be completed for each booking, prior to an invoice being issued.

Payment is taken via a secure online debit/credit card facility.

Credit cards accepted: Visa, Mastercard, American Express.

All payments received must be in British pounds (GBP).

Payment by direct bank transfer is upon request and considered on a case-by-case basis and may be subject to additional administration fees, with all bank transfer fees to be settled by the client. To comply fully with UK anti-money laundering legislation, further information may be requested before bank transfers can be completed, including full details of payee account and, for larger payments (above £1,000), proof of ID may be required.

No cash payments will be accepted under any circumstances.

Damages and Breakages

Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by The English Manner or affiliated companies will be covered by the responsible party.


We ask all students to arrive for the time stipulated on the course welcome information, unless agreed otherwise. The tutor will leave and no refund will be offered for students who fail to arrive within forty minutes without telephoning, texting or emailing to alert the tutor or office of their lateness.

Dress Code

The majority of our courses take place in London's most prestigious private members' clubs, which enforce dress codes. We will be unable to proceed with the training should students be dressed in clothes that contravene these dress codes. We will send information on dress codes (together with all other relevant information about the course) upon receipt of payment. The student accepts that failure to comply with the dress code will result in training not taking place. No refund will be offered.

Named Tutors

Whilst we will do our best to allocate named tutors for private tuition if specifically requested, this cannot be guaranteed due to the international nature of our work and retained clients. All our tutors are experts and their range of skills meet all courses offered by The English Manner.

Should a named tutor be unable to attend a booking due to sickness or a personal emergency, subject to availability, we provide a substitute tutor. Only if The English Manner is unable to provide a tutor will a refund be considered.

Audio Visual Recording

Video or audio recording of any class, seminar or workshop given by The English Manner and associated tutors is prohibited unless otherwise agreed. If permission has been granted, it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.

Occasionally, The English Manner will have need to film or photograph a tutorial for internal or external marketing purposes. Students or clients who do not wish to be captured must alert The English Manner in writing no less than five working days before the course commencement date. The English Manner will inform students of any planned filming or photography by a party other than The English Manner in writing.

Unforeseen Occurrences

The English Manner reserves the right to postpone any training as a result of national mourning, industrial action, ill-health or any other unforeseen occurrence. The English Manner will make every best effort to inform the client in advance of training.

Privacy and Data

The English Manner takes your privacy very seriously. Please refer to our Policies (Data Protection, Data Retention and Website Privacy), which state clearly our obligations under the GDPR regarding:

• the personal information we collect about you, our users;
• what we do with your information, and;
• who your information may be shared with.

The Etiquette Connection Ltd ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).


If a tutor is booked for an overseas visit, the visa, invitation letter and other relevant travel documents are to be provided by the client where necessary, unless otherwise agreed. Failure to provide these within a satisfactory timeframe may result in the tutor being unable to travel. No refund will be given but the booked dates will be rescheduled, where possible.

Certificates are only included for the Finishing Touch programme and the Train The Trainer course, dependent upon satisfactory passing of course standards. For other courses, students wishing to receive a certificate (upon condition of successful completion) are asked to pay a small printing cost.

Should a student or client fail to provide accurate and honest information about a booking, including but not limited to students' ages, group size, dietary, medical requirements and learning difficulties, The English Manner reserve the right to cancel or postpone the course, retaining any monies paid to cover costs already incurred, including administration, and up to the full course fee.

The English Manner reserves the right to change or replace any modules on any of the listed courses; wherever possible students will be notified of these changes.